Adventures in Community Management


Who am I?

Lana LeeI’m the community manager at Zuora, based in San Mateo where I’m the sole contributor to the Community team.  Before Zuora, I managed internal communities at Kaiser Permanente, Facebook groups and pages (from a multi-billion tech company to local non-profits)  and was a volunteer moderator for

As the Zuora Community manager, I encourage Zuora’s customers, partners, and our global internal teams – marketing, engineering, product, support, documentation – to engage in the Community.

What I enjoy the most about community management is that I get to bring people together about topics that they’re passionate about, in creative ways.  As a team of one, I wear different hats – community life is never dull because with a global customer-base, the Community never sleeps!

In this blog, I hope to share the challenges and triumphs that I encounter as a Community Manager of a Bay Area SaaS startup.


About My Community

The Zuora Community is a B2B community built on the Lithium platform where we have discussion boards, ideas forums and user groups. This community is “my baby” since I helped build it with our Business Technology team from the time I started at Zuora (November 2016) until the Community’s launch in January 2016.

Our Community’s goal is to provide seamless communication between customers, partners and employees in a manner that is helpful, authentic and effortless, so that we can truly become a world where we are all connected.