Blips on a Blog

Adventures in Community Management

About

Who am I?

Lana LeeI’m the community manager at Zuora, based in San Mateo where I’m the sole contributor to the Community team.  Before Zuora, I managed internal communities at Kaiser Permanente, Facebook groups and pages (from a multi-billion tech company to local non-profits)  and was a volunteer moderator for Meetup.com.

As the Zuora Community manager, I encourage Zuora’s customers, partners, and our global internal teams – marketing, engineering, product, support, documentation – to engage in the Community.

What I enjoy the most about community management is that I get to bring people together about topics that they’re passionate about, in creative ways.  As a team of one, I wear different hats – community life is never dull because with a global customer-base, the Community never sleeps!

In this blog, I hope to share the challenges and triumphs that I encounter as a Community Manager of a Bay Area SaaS startup.

 

About My Community

The Zuora Community is a B2B community built on the Lithium platform where we have discussion boards, ideas forums and user groups. This community is “my baby” since I helped build it with our Business Technology team from the time I started at Zuora (November 2016) until the Community’s launch in January 2016.

Our Community’s goal is to provide seamless communication between customers, partners and employees in a manner that is helpful, authentic and effortless, so that we can truly become a world where we are all connected.