Adventures in Community Management

Community Management, Speaking

SDX Here I Come!

SDX in Portland Banner

I’ve been asked to give a workshop at the upcoming Support Driven Expo (SDX) in Portland this July 21-22!

My topic will be “5 Tips to Increase Employee Participation in Your Community and I’m pretty excited to share some of my ideas and how I’ve improved participation within Zuora.

Tools and strategies that will help thaw employee inactivity and turn your community into one that is vibrant and have users wanting more.

You know the saying “Build it. They will they come.” How true is this for online support communities where internal teams hold a wealth of product knowledge, but they aren’t sharing it with your community users? If your users aren’t getting the answers they need from the Community, your Community will become a ghost town.

In this interactive workshop, Zuora Community Manager Lana Lee will share strategies that motivated Zuora employees how to leverage the Community for their teams while, at the same time, helping customers with their questions.